Any time, day or night
Open a support ticket
Include your account username and a description of what you need, and we will reply by email. Tickets cover billing, your account, and access to your hosting.
Opens our support portal.
Business hours
Call support
8 AM to 5 PM Pacific Time, Monday through Saturday. Hours may vary on holidays.
In writing, please
Some requests need a ticket.
Send these as a ticket rather than a phone call, so there is a written record for both of us.
- Billing questions. Including any charge you would like us to check.
- Cancelling your service. It takes effect 30 days after we receive your ticket.
- Refund requests. New clients have 30 days under our money-back guarantee.
- Account security. Anything that suggests someone else is using your account.
More help
Internet radio resources
Our library of links to gear, software, and music licensing organizations.
Browse the library →For listeners
Simple tips for listening to internet radio, to share with your audience.
Read the tips →Thinking about hosting with us? Contact us →